Caroline Khamati Mugalla is the Director of the International Labour Organisation (ILO) Country Office covering Tanzania, Burundi, Kenya, Rwanda, and Uganda. Appointed in January 2024, she has since established herself as a dynamic leader dedicated to advancing the Decent Work Agenda through inclusive social dialogue, innovative partnerships, and policy influence at the highest levels.
Over the past two years, Ms. Mugalla has led the ILO’s engagement in landmark achievements across East Africa. These include the launch of Uganda’s third Decent Work Country Programme (DWCP III) officiated by President Yoweri Museveni, Tanzania’s historic Labour Day celebrations in Singida led by President Samia Suluhu Hassan with a strong call to ratify Convention No. 189 on domestic workers, the strengthening of social protection and employment policies in Burundi, and pioneering South–South cooperation initiatives linking Kenya, Rwanda, and Madagascar on skills, digital economy, and social protection. She has placed strong emphasis on emerging priorities such as the future of work, youth employment, digital transformation, green jobs, and care economy strategies. Under her leadership, the ILO has become a trusted partner in shaping national development visions, aligning Decent Work priorities with the aspirations of Vision 2050 and the SDGs.
On 25 August 2025, Ms. Mugalla was honoured by the High Court of Tanzania, Labour Division, with a prestigious award “in recognition of her outstanding collaboration in promoting social dialogue and fostering labour justice in the United Republic of Tanzania.”Receiving the award, she dedicated the honour to her team and tripartite partners, noting that it reflects the collective effort to strengthen labour rights and justice systems in the country.
The award also underscored the government’s commitment to advancing international labour standards through the ratification of key ILO Conventions. These include the Social Security (Minimum Standards) Convention, 1952 (No. 102); Employment Injury Benefits Convention, 1964 (No. 121); Employment Policy Convention, 1964 (No. 122); Occupational Safety and Health Convention, 1981 (No. 155); Promotional Framework for
Occupational Safety and Health Convention, 2006 (No. 187); and the Domestic Workers Convention, 2011 (No. 189). The alignment of these conventions with the event’s theme highlights the progress being made toward ensuring that labour rights, social justice, and workplace safety remain central to national development. Before joining the ILO, Ms. Mugalla served as the first female Executive Secretary of the East African Trade Union Confederation (EATUC), representing over 5.4 million workers. In that role, she advanced cross-border social dialogue, influenced regional integration policies, and amplified workers’ voices at continental and global forums. Her leadership in the trade union movement earned her recognition as one of the top women trade unionist leaders globally (FNV Magazine, 2020) and finalist status in the 2015 CFC Bank Rising Star Awards. She also brings global policy expertise as a member of the World Economic Forum’s Joint Trade and Labour Steering Group and as an evaluator of the Prince Talal International Prize by the Arab Gulf Program for Development. Ms. Mugalla holds a master’s in business administration specialising in Human Resource Management from Kenya Methodist University, and a Bachelor of Science in Biology and Chemistry from the University of Eastern Africa, Baraton. Widely respected for her ability to convene governments, employers, and workers in pursuit of shared goals, Caroline Khamati Mugalla remains deeply committed to building inclusive labour markets and promoting social justice across East Africa.